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The company is a market leading and award winning IT service provider specialising in IT Support Services, Managed IT Services & Professional IT Services. Currently looking to add to their growing team of field based service technicians. The role offers an uncapped package including overtime, training & progression.
Blu-Global
Field Service Technician
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Skelbimas galioja iki: | 2017-03-24 |
Įmonės veiklos sritis: | IT |
Darbo pobūdis: | The Field Service Technician works within the Technical Services team and is responsible for providing the technical support skills to our customers both onsite and remotely. On a day to day basis, they are focused on installing and supporting network devices, PCs and Servers for our customers. Additional duties include remote and onsite troubleshooting, facilitating customer adds, moves & changes, customer rollouts and other project based installs. There will also be an On Call requirement of not more than 1 week in 4. This will be an excellent opportunity to develop additional Networking and Server technical skills as additional training will be provided. Responsibilities:
- Pre-sales support
- Requirement analysis, solution specification and design
- Writing scope and quote documents
- Assist with technical tender responses
- Implementation
- Pre-staging of router and switch installations according to documentation
- Installation and support of varied desktop and server estate
- Installation of network equipment at varied customer locations UK wide
- Project based site survey and documentation
- Project based end to end solution and design.
- Post-Sales support
- Assist with customer add, move and change requirements
- On-site support of customer faults
- Site visits to assess and swap non-functional equipment
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Reikalavimai darbuotojui: | - Knowledge of the following would be advantageous:
- Cisco, Draytek, Zyxel, Netgear routers
- Cisco, 3Com and HP switches
- 1st/ 2nd line PC hardware and Microsoft desktop and server support
- Desired Certifications
- Cisco CCNA and or CCNA security.
- Microsoft MCP/MCSA
- CompTIA A+, Network +
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Įmonė siūlo: | - Extremely well organised with good communication skills and excellent spoken/ written English.
- Experience providing network and PC/ Server field engineering services to high profile customers
- A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
- Applies knowledge and skills through handling problems beyond own area of expertise.
- Full Driving Licence.
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Kontaktinis telefonas: |
00441543460216 |